1.Introduction
l999 ("l999", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://l999.bio (the "Platform"). We are committed to protecting the privacy and personal data of all Users ("you", "your") who register, browse, or otherwise interact with the Platform.
This Privacy Policy ("Policy") describes what personal information l999 collects, why we collect it, how we use and store it, to whom we may disclose it, and what rights you have in relation to your data. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
By creating a l999 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
2.Personal Data We Collect
Depending on how you use the l999 Platform, we may collect the following categories of personal data:
2.1 Identity and Contact Data
- Full legal name as it appears on your CNIC or passport
- Date of birth (for age verification purposes)
- Pakistani mobile number and/or email address
- Residential address and city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
- Copy of CNIC, passport, or other government-issued identity document (KYC)
- Proof of address documentation where required
2.2 Account and Transaction Data
- Login credentials (username; password is stored in hashed, encrypted form and is never accessible in plain text)
- Deposit history, withdrawal history, and current account balance in PKR
- Payment method identifiers (e.g., registered JazzCash number, Easypaisa account number, bank account details for HBL/UBL/Meezan Bank/Bank Alfalah)
- Betting and gaming history, including game type, stake, result, and timestamp
- Bonus and promotion redemption records
2.3 Technical and Usage Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Session duration, pages visited, and features accessed
- Crash reports and error logs for technical troubleshooting purposes
2.4 Communications Data
- Records of all support communications, including live chat transcripts and email exchanges
- Feedback and survey responses submitted voluntarily
3.How We Collect Your Data
l999 collects personal data through the following mechanisms:
- Direct submission: Information you provide during account registration, KYC verification, deposit and withdrawal requests, support interactions, and promotional participation.
- Automated collection: Technical data collected automatically through cookies, local storage, server logs, and analytics tools when you access or interact with the Platform.
- Third-party sources: Data received from payment processors (JazzCash, Easypaisa, and banking partners) when you initiate or complete a transaction, and from identity verification service providers during the KYC process.
4.Purposes of Processing
l999 processes your personal data for the following purposes:
- To create, maintain, and manage your l999 account
- To verify your identity and age in compliance with our responsible gaming obligations (18+ policy)
- To process deposits, withdrawals, and other financial transactions in PKR
- To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
- To personalise your experience on the Platform, including displaying relevant games and promotions
- To provide customer support and respond to your queries and complaints
- To send transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts)
- To send promotional communications where you have consented to receive them, or where we have a legitimate interest in doing so
- To monitor compliance with our Terms & Conditions and Responsible Gaming policy
- To improve the Platform through analysis of aggregated usage data and error reporting
- To comply with applicable legal and regulatory obligations
5.Legal Basis for Processing
l999 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the agreement between you and l999, including account management, transaction processing, and support provision.
- Legitimate interests: Processing necessary for l999's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and direct marketing to existing Users, where those interests are not overridden by your data protection rights.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, age verification requirements, and record-keeping obligations.
- Consent: Where we rely on your consent for specific processing activities (e.g., marketing communications), you may withdraw that consent at any time by contacting us at [email protected].
6.Data Sharing and Disclosure
l999 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processing providers, solely to the extent necessary to complete your requested transaction.
- Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age in accordance with our responsible gaming obligations.
- Game software providers: Where technically necessary to deliver game functionality, limited technical identifiers may be shared with our game software partners. These providers are contractually prohibited from using such data for any purpose other than delivering the service.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, l999 may disclose personal data to law enforcement or regulatory bodies. We will notify you of any such disclosure where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of l999's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
All third parties with whom l999 shares personal data are contractually required to process it securely and solely for the specified purpose.
7.Cookies and Tracking Technologies
The l999 Platform uses cookies and similar technologies to deliver and improve the service. Cookies are small text files stored on your device by your browser.
- Essential cookies: Required for core Platform functionality, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform usability.
- Analytics cookies: Used to collect aggregate, anonymised data about how Users navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the Platform.
- Functional cookies: Used to remember your preferences, such as language settings and display options, to improve your experience on return visits.
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features.
8.Data Retention
l999 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. Specifically:
- Account data and KYC documentation are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five (5) years.
- Support communications are retained for two (2) years from the date of the last interaction.
- Technical logs are retained for up to twelve (12) months, unless required for ongoing investigations.
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.
9.Data Security
l999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption on all data transmissions between your device and the l999 Platform
- Passwords stored using strong cryptographic hashing – never in plain text
- OTP verification and optional two-factor authentication (2FA) for account access
- Access controls limiting personal data access to l999 staff on a need-to-know basis
- Regular security reviews and monitoring of Platform infrastructure
While l999 takes every reasonable precaution to protect your data, no internet transmission is completely secure. You are also responsible for keeping your own login credentials confidential. l999 will never ask for your password through email, live chat, or any other channel outside the secure login page.
10.Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data l999 holds about you:
- Right of access: You may request a copy of the personal data l999 holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data, subject to l999's legal retention obligations and ongoing account status.
- Right to restriction: You may request that l999 restrict the processing of your data in certain circumstances.
- Right to object: You may object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact l999 at [email protected]. We will respond to all data rights requests within thirty (30) days. We may require identity verification before processing a request.
11.Children's Privacy
The l999 Platform is strictly restricted to individuals aged 18 years and above. l999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].
12.Third-Party Links
The l999 Platform does not contain links to third-party websites as part of its standard content. To the extent that any third-party service is integrated (e.g., payment processors), this Policy does not govern the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of l999.
13.Changes to This Privacy Policy
l999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify you via a prominent notice on the Platform or by email to your registered address. The updated Policy will display the effective date at the top of the document. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
14.Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way l999 handles your personal data, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the Platform
- Response Target: We aim to respond to all privacy-related enquiries within 48 hours
Please include "Privacy Request" in your subject line when contacting us about data rights matters. We may ask you to verify your identity before processing your request.